Terms of Use

These Terms of Use ("Terms") govern your access to and use of the oiid platform, including our marketing website, web dashboards, iOS and Android apps, and fan apps or branded experiences we operate or provide under the "oiid" or "by oiid" branding (together, the "Services").

The Services are provided by oiid AS, company registration number 981 980 182, Bergenhus 13, 5003 Bergen, Norway ("oiid", "we", "us", or "our"). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility and Accounts

• you must be at least 13 years old to use the Services, or older if local law requires it
• if you are under the age of majority where you live, you must have permission from a parent or legal guardian
• you must provide accurate information and keep your account details up to date
• you are responsible for safeguarding your credentials and for activity that occurs under your account
• you may not share your account in a way that violates these Terms or undermines our security controls

2. The Services

oiid provides software and infrastructure for artist, fan, and community experiences, including content publishing, notifications, commerce, subscriptions, community features, user-generated content, and branded fan apps.

Features vary by app, artist, territory, platform, and release. We may change, suspend, or discontinue any feature at any time, including to improve the Services, comply with law, respond to security issues, or reflect commercial changes.

3. Purchases, Subscriptions, and Billing

3.1 Web billing

Some web-based subscriptions or paid features are processed through Stripe or another payment provider we designate. If you buy a recurring subscription on the web, it will renew automatically until cancelled unless the purchase flow clearly states otherwise.

3.2 Mobile in-app purchases

Some subscriptions, songs, features, or digital items may be purchased through Apple App Store or Google Play. Those purchases are also subject to the applicable app store terms, billing rules, cancellation tools, and refund policies of that platform.

3.3 Merchandise and third-party commerce

Merchandise, ticketing, and similar commerce features may be provided through Shopify, embedded merchant storefronts, or other third-party sellers. Unless we expressly state otherwise, oiid is not the merchant of record for those transactions. Product availability, shipping, taxes, refunds, and customer service for those transactions may be governed by the merchant's own terms and policies.

3.4 Pricing, taxes, and refunds

• prices, taxes, availability, trial periods, and promotional terms may vary by region, platform, or product
• except where required by law or stated in the applicable checkout flow, fees are non-refundable
• to avoid further charges on recurring subscriptions, you must cancel before the next renewal date using the relevant billing channel

4. User Content and Community Features

"User Content" means content you submit, upload, post, record, stream, comment on, or otherwise make available through the Services, including text, images, video, audio, recordings, custom stems, usernames, and profile content.

You retain ownership of your User Content. However, by submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt, distribute, display, perform, moderate, and otherwise use that content as necessary to operate, improve, secure, promote, and administer the Services and related branded experiences.

You represent and warrant that:

• you own the necessary rights in the User Content you submit
• your User Content and its use through the Services do not violate law or third-party rights
• you will not upload malware, harmful code, or content intended to disrupt the Services

Some User Content may be visible to other users, artist teams, moderators, or the public depending on the feature, app design, and the settings or workflow of the relevant branded experience.

5. Acceptable Use

You agree not to:

• use the Services for unlawful, fraudulent, abusive, harassing, defamatory, hateful, or misleading activity
• impersonate another person or misrepresent your affiliation with any artist, label, brand, or entity
• infringe intellectual property, privacy, publicity, or other rights
• attempt to probe, disable, scrape, reverse engineer, overload, or interfere with the Services or their security controls
• circumvent access restrictions, payment rules, territorial restrictions, or licensing limitations
• upload viruses, malicious code, or content that puts the Services or other users at risk
• use the Services to spam, stalk, threaten, exploit minors, or collect data about other users without authorization

6. Moderation and Enforcement

We and our artist, label, management, moderator, and admin users may review, filter, remove, restrict, or refuse content or accounts that we believe violate these Terms, applicable law, platform requirements, or the integrity and safety of the Services.

We may investigate misuse, preserve evidence, cooperate with law enforcement or regulators, suspend features, disable accounts, or remove access to content or purchases where reasonably necessary.

7. Intellectual Property

The Services, including our software, design, branding, logos, text, graphics, compilations, and non-user content, are owned by oiid or our licensors and are protected by intellectual property laws. Except for the limited rights needed to use the Services as intended, these Terms do not grant you ownership of or rights in our intellectual property.

8. Privacy

Our collection and use of personal data is described in our Privacy Policy.

9. Third-Party Services and App Stores

The Services may integrate with or link to third-party services, including Apple, Google, Facebook, Stripe, Shopify, merchant storefronts, and other partners. Your use of those third-party services may be governed by their own terms and privacy policies, and we are not responsible for those third-party terms or practices.

If you access the Services through an Apple device, Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the iOS app and may enforce them against you. Apple is not responsible for the Services, their content, support, maintenance, or claims relating to them.

10. Termination and Account Deletion

You may stop using the Services at any time. Where supported, you may delete your account through app settings or by contacting us. Account deletion may remove access to community features, cloud-stored content, and service functionality, subject to any entitlements, legal retention obligations, or platform-specific purchase rules.

We may suspend or terminate your access, remove content, or disable features if we reasonably believe you have violated these Terms, created risk for users or the platform, failed to pay applicable fees, or where we must do so for legal, operational, or security reasons.

11. Disclaimers

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

We do not guarantee that any content, feature, release, or commerce opportunity will always be available, accurate, or error-free.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence where such liability cannot be excluded.

Subject to the sentence above, and to the fullest extent permitted by law, oiid will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity.

If you use the Services as a business user, our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the total amount you paid directly to oiid for the relevant Service during the 12 months before the event giving rise to the claim.

Nothing in these Terms affects mandatory rights you may have as a consumer under applicable law.

13. Governing Law and Disputes

These Terms are governed by Norwegian law, excluding its conflict-of-law rules.

If you are a consumer, you may also have rights to bring claims in the courts of your country of residence and to rely on mandatory consumer protections there. If you are acting in a business capacity, the courts of Bergen, Norway, will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services.

14. General

• if any part of these Terms is found unenforceable, the remaining parts remain in effect
• our failure to enforce a provision is not a waiver of that provision
• we may assign these Terms in connection with a merger, acquisition, financing, or sale of assets
• sections that by their nature should survive termination will survive, including intellectual property, privacy, disclaimers, limitations of liability, and dispute provisions

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the effective date on this page and may provide additional notice if the changes are material.

16. Contact

Questions about these Terms can be sent to contact@oiid.com.